Legal & Compliance

Terms and Conditions

Ordnance Club, Hastings, Kolkata

These Terms and Conditions ("Terms") govern your access to and use of the Ordnance Club member portal and mobile application (together, the "Service"). The Service is operated by the Ordnance Club, Hastings, Kolkata (the "Club", "we", "us", "our"), and is developed and maintained on the Club's behalf by CHS SOLUTIONS PVT. LTD. By logging in to or using the Service you accept these Terms, the Club's Privacy Policy, the Refund Policy, and the Club Rules. If you do not agree, please do not use the Service.

1. Eligibility and access

• The Service is available only to members of the Ordnance Club who have been admitted under the Club Rules and whose membership numbers are registered in the Club's membership system.
• Login credentials are issued by the Club membership office. The Service does not offer public sign-up or account creation.
• Access may be extended to registered spouse / dependent members in accordance with the Club Rules. Such users are bound by these Terms, and the primary member remains responsible for their use.
• The Club may suspend or withdraw access to the Service for any member whose membership is suspended, terminated, in arrears, or otherwise not in good standing.

2. Your account and security

• You are responsible for keeping your user-id, password and one-time passwords confidential and for all activity carried out under your login.
• You must not share your credentials or allow any non-member to use the Service on your behalf.
• Notify the Club membership office immediately if you suspect unauthorised use of your account. The Club will never ask you for your password.
• The Club may require you to change your password from time to time and may lock an account after repeated failed login attempts.

3. Services provided

Depending on the facilities enabled for your membership category, the Service allows you to:

• view your monthly bill, ledger and smart-card balance;
• pay bills and recharge your smart card online;
• book rooms, banquet halls, sports facilities and events;
• place food and beverage orders;
• view Club circulars, notices and the affiliated-clubs list;
• update your profile and request address or contact changes;
• submit feedback and suggestions.

All bookings, orders and requests are subject to availability, the Club's operating hours (the Club is closed on Tuesdays), the applicable tariff, and the Club Rules. A request made through the Service is confirmed only when the Club issues a confirmation; the Club may decline or cancel a request that conflicts with the Club Rules or a prior commitment.

4. Bills, payments and charges

• Bills displayed in the Service are as generated by the Club's billing system. Amounts may be corrected by the Club in case of technical or typographical error, as described in the Refund Policy.
• Online payments are processed by third-party payment gateways (PayU / Razorpay / your bank). Your card, UPI and bank credentials are entered on the gateway's own secure page and are never stored by the Club or the Service.
• A payment is treated as received only when the gateway reports a successful transaction. Payments that fail or time out are not credited; if an amount is debited without a success confirmation, contact the Club with the transaction reference.
• Online payments of monthly bills are final and cannot be cancelled through the Service. Refunds and adjustments are governed by the Refund Policy and the Club Rules.
• Late-payment charges, restoration of suspended privileges and other consequences of non-payment are governed by the Club Rules.

5. Bookings and cancellations

• Room, hall, sports and event bookings are subject to the booking, advance-payment and cancellation rules published by the Club for each facility.
• Cancellation charges, if any, will be posted to your ledger in accordance with the Club Rules.
• The Club may cancel or reschedule a booking for reasons such as maintenance, official Club or regimental functions, or force majeure, in which case any advance will be adjusted or refunded as per the Refund Policy.

6. Acceptable use

You agree not to:

• use the Service for any purpose that is unlawful or contrary to the Club Rules;
• attempt to gain unauthorised access to any part of the Service, another member's account, or the Club's systems;
• copy, scrape, reverse-engineer or interfere with the Service or its software;
• upload or transmit any content that is defamatory, offensive, infringing or harmful;
• use the Service in a way that could damage, disable or overburden it.

7. Content and intellectual property

• The Club name, crest, logo, photographs and circulars displayed in the Service are the property of the Ordnance Club / OSOWS and may not be reproduced without written permission.
• The CLUBMAN software, its design and its code are the property of CHS SOLUTIONS PVT. LTD. and are licensed to the Club. No rights in the software are transferred to you.
• The Club is responsible for the content it publishes through the Service, including posts, notices and images.

8. Privacy

Your personal information is handled in accordance with the Club's Privacy Policy. The Service does not collect new personal data beyond what already exists in the Club's membership records and the device identifiers needed to deliver notifications.

9. Availability and changes to the Service

• The Club aims to keep the Service available at all times but does not guarantee uninterrupted access. The Service may be unavailable during maintenance, upgrades, network failures or events beyond the Club's control.
• The Club may add, modify or withdraw features of the Service at any time.
• The Club is not responsible for any loss arising from your inability to access the Service, including missed booking windows or payment due dates; alternative offline channels remain available at the Club office.

10. Limitation of liability

The Service is provided on an "as is" basis. To the extent permitted by law, neither the Club, OSOWS, nor CHS SOLUTIONS PVT. LTD. shall be liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the Service, or from any unauthorised access to your account resulting from your failure to keep your credentials secure. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Suspension and termination

The Club may suspend or terminate your access to the Service, without prejudice to any other action under the Club Rules, if you breach these Terms, if your membership ceases or is suspended, or if the Club reasonably believes your account has been compromised.

12. Changes to these Terms

The Club may revise these Terms from time to time. The current version, with its effective date, is published in the Service and on the Club website (www.ordnanceclub.com). Material changes will be notified in-app or by email. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

13. Governing law and disputes

These Terms are governed by the laws of India and by the Club Rules of the Ordnance Club. Any dispute relating to the Service shall first be referred to the Club's Management Committee in accordance with the Club Rules. Subject to that, the courts at Kolkata, West Bengal shall have exclusive jurisdiction.

14. Contact

Ordnance Club, Hastings, Kolkata - 700022, West Bengal, India
Reception: 033 2223-0410  |  Office: +91 90386 08333
Email: president@ordnanceclub.com
Website: www.ordnanceclub.com

Technology partner: CHS SOLUTIONS PVT. LTD.  |  https://clubman.in/  |  info@clubman.in

These Terms are read together with the Club Rules of the Ordnance Club (approved 1927, as amended) and, in case of conflict, the Club Rules prevail.